单项选择题

If a consumer wants a quick settlement of his problem, it’s better to complain to ______.

A．a shop assistant
B．the store manager
C．the manufacturer
D．a public organization
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单项选择题
The passage tells us ______.
A．how to settle a consumer’s complaint about a faulty item
B．how to make an effective complaint about a faulty item
C．how to avoid buying a faulty item
D．how to deal with complaints from customers
单项选择题
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A．complain personally to the manager
B．threaten to take the matter to court
C．write a firm letter of complaint to the store of purchase
D．show some written proof of the purchase to the store
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