January 30,
2006 Dear Mr. Brown, Thank you for your letter of 26 January.
I apologize for the delivery problems you had with us last month. I have had a
meeting with our production and shipping managers to work out a better system
for handling your account. We know we made a mistake on your last order. We have
re placed it for you. We want to make sure it does not happen again. We have
devised the enclosed checklist to use for each of your future order. It includes
your firm’s particular specifications, packing requirements and marking
instructions. I believe it can service your company better and help you
operations run more smoothly with this safeguard. Please contact us if there are
any additional points you would like us to include.
Yours truly,
Mary Smith After receiving the customer’s letter, what did the company do
They had a meeting to set up ______ for dealing the customer’s account.