Questions 11 to 18 are based on the conversation you have just heard.

A．It’s the most important part of communication.
B．It’s the only way to make an employee look professional.
C．It’s vital to have good communication between colleagues.
D．It’s helpful to make a good impression on clients.

A．The Swim team.
B．The Chinese chess club.
C．The Girl Scouts.
D．The church choir.