A—Research and Analysis I—Feedback and EvaluationB—Role of Departments J—Public Opinion and PersuasionC—Communication process K—Social and Cultural AgenciesD—Sampling Public Opinion L—Entertainment and SportsE—Dealing with the News Media M—Government and Public AffairsF—Planning Actions N—Membership OrganizationsG—Reaching the Audience O—Legal ProblemsH—Opportunities in the Print Media P—International Public RelationsExamples：(E)与新闻媒体打交道 (F)行动计划 ( )交流过程 ( )娱乐和体育