Robbie’s Flowers 442 Hyde Lane Anderton, Michigan 48169 Order No.: 111902 Date of order: November 14 Customer: Helen Botham Delivery address: 11-16 Carter Plaza Carter Road Anderton, Michigan Contact No.: 231-708-7807 Order Details: 10 dozen red roses $220 10 dozen white lilies $380 8 dozen tulips $210 20 dozen daisies $210 Arrangement fee $460 Delivery fee $65 Value-added tax $152.50 $1677.50 Please note that, unless a specific request is made, all deliveries occur the day after the initial order is made. If you require a rush service, and you have not already indicated this preference while placing your order online or over the phone, please contact Robbie’s Flowers immediately at 231-809-8772. For all other inquiries, email robbies@velomail.com. From: helen.botham@sunnyevents.com To: robbies@velomail.com Subject: Invoice Hello, I placed an online order through the Robbie’s Flowers website early this morning. I received the delivery just a few moments ago. I am always impressed at your speedy service. I know I can rely on Robbie’s Flowers for last-minute jobs, which is great. However, there was a problem with this particular delivery. You have charged me for an arrangement fee, but all of the flowers came unarranged. This could potentially have been a big problem for me, as I am currently preparing for a big corporate function this evening. Luckily, though, I have a large team of workers here who are able to take care of this task. I hope that I will be compensated for the cost of arranging the flowers. I also expect that you will investigate this situation to find out why the error occurred. Unless you can reassure me of the quality of your service, I will hesitate to use your services in the future. Regards, Helen Botham What does Ms. Botham request