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B July
Dear Miss Jones,
I am writing to inform you t......

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· You are the office director of the department store. Read part of a letter of complaint from a cell phone user. I am writing to complain about the cell phone I bought from your department store on 23 April. Unfortunately, the next day I found that it could not be switched on. I tried in vain several times to get its power on. I insist that you replace the cell phone immediately or refund me my money in full. · Write an email to this customer. · expressing your apology · giving a reasonable explanation · making a suggestion on how to deal with the matter · apologising again. · Write 60-80 words on your Answer Sheet. · Do not include any postal address.
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