The
Grange
15 Lamb’ s
Mews
London
SW19IPF
19th January Dear Ms Hawthorne,
I am writing to express my disappointment with the evening my wife and I
spent at your restaurant two nights ago. While the food was, as usual, very
good, I regret to inform you that the service from our waiter, Max, was most
unsatisfactory. First of all, when we arrived, we discovered our
table overlooking the garden had been given away to some other customers. The
new table we finally received was by the door and when I complained, Max just
laughed. Furthermore, as we were sitting down, he was extremely
familiar with my wife, which deeply made her uncomfortable. When our meal came,
he served the food casually and at the end cleared the plates in a most rude
fashion. Regarding the payment of service, I noticed your menu
which says that the matter of rewarding service is at the willingness of the
guest. In addition, I should point out that on other occasions I have left at
least 12 percent. This time, I felt right in leaving nothing. I
regret having to write this letter, but as a regular customer I am extremely
displeased and did not expect to be treated in his manner. I look forward to
hearing from you with a satisfactory reply, or if you prefer, we could meet in
person to resolve this matter.
Sincerely,
Pupen
Metcalf How did Metcalf’s wife feel about Max’s service