Apartado 519
Panama, Republica de
Panama
June, 2002 Customer Relations Dept. Univox Audio
Systems, Inc. 7789 Grove Blvd. Palo Alto, CA 94302 Dear Sir /
Madam, I’m writing to you concerning a Univox CD player(Model
CDP4500) that I purchased several months ago from one of your dealers (经销商) here
in Panama City: Discount Audio. From your ads, I was led to
believe that your audio equipments are the best available on the market. That’s
hard to believe, considering that I’ve had nothing but problems with my CD
player from the day I bought it. For one thing, the tracking
(跟踪) mechanism doesn’t work properly; I can never tell for sure what part of the
CD is playing. And now there’s a problem with the volume(音量) control; sometimes
it works and sometimes it doesn’t. I took the player to the
service department at Discount Audio. When I picked it up, they said they’d
fixed the tracking mechanism as best they could, but it still doesn’t work
properly. I’m sick and tired of all the problems I’ve had with
your product. I hope you will understand my concern. I look forward to hearing
from you about what you can do to help solve this problem.
Faithfully yours,
Roberto
Suarez What did Mr. Suarez buy at Discount Audio several months ago
He bought ______.