September 20 Shop Hot.com 8794 Bellevue Plaza Anchorage, AK 98347 Phone: 800-298-0183 Dear Mr. Sanchez, Thank you for your call of September 19, in which you explained that you are interested in purchasing one of our winter coats. You said in that call that you live over 300 miles away from our nearest store, however, and that it would be too far to come in personally. You would therefore like to order online. We’re sorry to state that our system is going through an upgrade right now, and at present, you can order only through offline methods. With this in mind, we have enclosed a form you can use. Since you have told us that you already know which item you want, we have filled out the form in advance for you. All you need to do is fill in your credit card number in the appropriate space and sign and return the form in the prepaid business envelope provided. Your item will then be cleared for shipment from our warehouse 10 days after we receive the form, and will reach you approximately 20 days after that. If you would like a different item from the one on the form, please wait until mid-October for our company’s catalog to arrive. That will have a full selection of other items for you to choose from, along with several sheets of order forms inside that you could use. Either way, we welcome the opportunity to serve you. Please do not hesitate to contact me with any questions. Sincerely, Kevin Bldode Customer Service Representative Fairbanks Customer Service Center kevin.blalock@ shophot.com Shop Hot: Get the hottest goods at the lowest prices! Order Form Item Unit Price Number Requested Total dardine Leather Winter Coat $237.99 1 $237.99 (will ship from College City warehouse) Tax: 6.8% $16.18 Subtotal: $254.17 Shipping: $15.34 Total: $269.51 Credit Card (Choose One): Mistro Card / Vospa / Imex Cardholder Information: Name: Marvin Sanchez Address: 16 Drury Lane Ketchikan, AK 90937 Ship To (If different from cardholder information): Make a copy of this form to retain for your records. A receipt will be sent with your goods. We promise to repair or replace all our products within 15 days of products passing into customer ownership. No refunds. Look for our Ketchikan Store-coming next year! What restriction is mentioned
A. Orders require phone numbers. B. Warranty is time-limited. C. Checks require verification. D. Refunds need purchase receipts.