Daniel: Daniel Van, Product Promotion Department. What can I do for you Brown: Promotion I don’t want promotion, I want whoever is in charge of orders. Can’t you people get anything straight Daniel: What sort of orders are you calling about, Mr... Brown: Kendall. Brown Kendall of Star Company. It’s an order for 100 revolving chairs that we’ve been waiting over a month for, even though we were promised immediate delivery. Daniel: Well, Mr. Kendall, I’ m afraid the Manager in charge of orders is out at the moment. But perhaps I can help you. Now, would you please just tell me again what the order was for Brown: 100 revolving chairs. We’ve got people here waiting for their chairs... Daniel: Hmm, that does sound bad, Mr. Kendall. I am sorry if you’ve been inconvenient. I will see what I can do about it. Have you got the order number handy Brown: Yes, it’s 87920. Daniel: Thanks. Now, just let me check our record... I don’t see anything about it in our file. How about if I ask our dispatcher (调度员), Mr. Moore to call you right back, after I spoke to him Brown: Er... all right. Message To: (46) in charge of orders From: Brown Kendall of (47) Date: October 20, 2005 Subject: Complaint about the late delivery of (48) . Details Brown Kendall wants to check his order. Its number is (49) . I failed to find it in our record file, so I asked Mr. Moore to handle the problem since you’re out. Please check this up when you’re back. Daniel from (50) Department