单项选择题

Questions 11 to 18 are based on the conversation you have just heard.

A．Cowardly.
B．Anxious.
C．Lazy.
D．Courageous.
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单项选择题
A．The company will compensate the customer.B．The company will refund the customer’s money.C．The company will replace it.D．The company will do nothing about it.
A．The company will compensate the customer.
B．The company will refund the customer’s money.
C．The company will replace it.
D．The company will do nothing about it.
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