单项选择题

According to the writer, long queues at counters are caused by ______.

A．difficulties in recruiting staff
B．inadequate staffing arrangements
C．staff being made redundant
D．lack of cooperation staff
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单项选择题
The writer feels that nowadays a customer is ______.
A．the recipient of privileged treatment
B．unworthy of proper consideration
C．classified by society as inferior
D．the victim of modern organizations
单项选择题
It can be inferred from the passage that e-mailing is accessible only to those who ______.
A．investigate the invisible cyberspace
B．excel in the computer operational skills
C．subscribe to an on-line information service
D．share their thought and ideas generously
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