填空题

Who is probably delivering this talk

【参考答案】

A tourist/tour guide
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The purpose in scanning (快读), as you know, is to search for specific information quickly. Thus, a high rate of speed is essential. Once you have located the proper part of the material, you should try to learn the information in the least amount of time. You are supposed not to be distracted by words or ideas unrelated to the purpose of scanning.
问答题
说 明：以顾客沈文军先生的名义给格朗百货商店(Grown Department Store)写一份投诉信。写信时间：2005年4月10日内 容：顾客沈文军先生于3月20日在格朗百货商店购买了一台洗衣机，用了不到一星期，发现洗衣机漏水(leak)，他打电话去商店服务中心，得到的答复是商店会与洗衣机生产厂联系，尽快上门修理。但已一星期过去了，至今无人来上门修理。沈先生要求商店给予退货。
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