Complaint From Matthews ＆ Wilson to Grant ＆ Clarkson November 23, 2010 Dear Sir or Madam, Thank you for your delivery of Swinger dress, which we ordered on November 5. However, we wish to draw your attention to two matters. Of the red dresses supplied, one lot of 100 (size 12) included clothes of a lighter red than the other sizes. Since we deliver a collection of various sizes to each store, it would be obvious to customers that the clothes are dissimilar. In addition, the red belt supplied does not match these dresses. We are returning two of these by separate mail, and would ask you to replace the whole lot by 100 dresses size 12 in the correct color. As far as your charges for air freight are concerned, we agreed to pay the extra costs which you invoiced. However, your costs for packing and insurance must have been lower for air cargo, and we request you to take this fact into consideration and to make an adjustment to the invoice amount. Would you please send us a rectified invoice, reduced accordingly We look forward to your dealing with these questions without delay. Very truly yours, John Smith What do Matthews ＆ Wilson ask Grant ＆ Clarkson to do about the dresses The whole lot by 100 dresses size 12 should be ______ in the correct color.