Directions: This section is to test your
ability to comprehend short passages. You will hear a recorded passage. After
that you will hear five questions. Both the passage and the questions will be
read two times. When you hear a question, you should complete the answer to it
with a word or a short phrase(in no more than 3 words). The questions and
incomplete answers are printed in your test paper.
How should we react at the first time of contact
We should be the first to ______ in greeting, and couple this with a friendly “hello”, a nice smile, and your name.