单项选择题

According to the writer, the liability associated with the service means that（）

A．the retailer has to bear the blame by himself.
B．the manufacturer should compensate for the flawed product.
C．the retailer has different responsibilities than the manufacturer of goods.
D．store liability covers the service involving the individual.

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单项选择题

According to the article, to ensure the same service quality provided in any one of the chain stores the store must（）

A．develop healthy customer loyalty.
B．assemble the staff and train them together.
C．draft regulations appropriate to each store.
D．make sure the procedures are carried out.

单项选择题

What does the writer say about the consistency of quality in service（）

A．It is impossible.
B．It is likely.
C．It is certain.
D．It is not sure.