单项选择题

The phrase "live up to" (Line 2, Para. 1) in the context means ______.

A．meet the standard of
B．realize the purpose of
C．fulfill the demands of
D．keep the promise of
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单项选择题
The most effective complaint can be made by ______.
A．showing the faulty item to the manufacturer
B．explaining exactly what is wrong with the item
C．saying firmly that the item is of poor quality
D．asking politely to change the item
单项选择题
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A．complain personally to the manager
B．threaten to take the matter to court
C．write a firm letter of complaint to the store of purchase
D．show some written proof of the purchase to the store
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