单项选择题
You will hear 3 conversations or talks and you must answer the
questions by choosing A, B, C or D. You will hear the recording ONLYONCE.
| Questions 11—14 are based on the
following talk. |
If a consumer wants a quick settlement of his problem, whom is it better to complain to
A．A shop assistant.
B．A store manager.
C．The manufacturer.
D．A public organization.