Questions 11 to 18 are based on the conversation you have just heard.

A．Self-confidence, hard work, higher education and a poor family.
B．Mom’s encouragement, clear goals, self-confidence and hard work.
C．Clear goals, mom’s encouragement, a poor family and higher education.
D．Mom’s encouragement, a poor family, higher education and opportunities.

A．The woman gets a ticket.
B．The man arrests the woman.
C．The woman is taken to court.
D．The woman ran away.