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Dear Sirs,
We have just received a letter from our client in Indonesia advising that about 10% or, to be
exact ,9520 gunny(麻) bags have been found broken with a total loss of approximately 4,500 kgs of sugar. According to the Surveyor’s Landing Report, one copy of which is enclosed for your reference, the breakage of the bags is due mainly to the fragility(易碎)of the gunny bags. The Surveyors has further found that the bags are woven with jute (黄麻) of very inferior quality. Therefore, your corporation, instead of either the shipping company or their surer, should be hold responsible for the loss of the goods. In view of the preceding, you are requested to compensate our client in Jakarta for the total loss of sugar at the FAS(船边交货价)value of US $105.00 per ton. Your early settlement of this will be appreciated.
Faithfully yours,
B. Kaasen
Henderson Ltd.

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claim letters
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