PART ONE
· You are a customer service manager in a big supermarket Recently you have received some complaints from customers.
· Write a memo to the staff in your department:
· informing them about what the customers complain about
· pointing out the possible reasons for the complaints
· proposing the ways to solve the problem.
· Write 40-50 words.
MEMO
To:
From:
Date:
Subject:

A．market research is a waste of money.
B．market research must not be used during an economic recession.
C．market research doesn’t necessarily help companies make products that can meet customers’ need.
D．customers are too hard to please.

A．The last thing you want to do is to have to micromanage your team members.
B．Your team members must be proactive to your needs and outcome.
C．Each team member must give more than they are asked for in their areas of expertise.
D．People will give their best when they feel that their services are being valued and that they are entrusted with producing a part of the success of the venture.
E．Therefore, the overall team growth is limited by the lack of ability of one or more members.
F．Thinking these things out before you create the team will help you in putting together the right team for your venture.