Violetstraat 124 B-12987
Niveiles Belgium
19 June 2006 Anglo Air Customer Relations 156 Park
Lane London W5 3sw, UK Dear Sir/Madam, Flight AA678, 14
June I am writing to complain about the quality of your
service and the damage that has been done to my luggage. I have recently
returned home after taking your flight from London. Despite the
fact that the flight was delayed for over five hours, no explanation was given
by your representative and we were not offered any refreshments(点心) at all. I
believe that other airlines normally do this. On arriving in
Brussels, I found that I had missed the last train and was forced to stay in a
hotel. My suitcase did not arrive until four days later and has been so badly
damaged that it is beyond repair. The cost of the hotel accommodation and
replacing my bag come to approx. 150 pounds. I would therefore
like to ask for compensation for these items. I look forward to
hearing from you.
Yours faithfully,
Ms. K.
Vandewalle
A Complaint Letter This
letter is written to Anglo Air (46) in London. The writer
complains about the service on (47) she took on June
14’h. Complaints: 1. The flight was delayed for
(48) . 2. The passengers were not offered
(49) at all. 3. The writer’s suitcase has been
so badly damaged that it is (50) .