单项选择题

Questions 18 to 20 are based on the following passage. At the end of the passage, you will be given 15 seconds to answer the questions.
Now, listen to the passage.
Which of the following is the reason for people’s dissatisfaction with traditional banks

A. Their business hours are limited.
B. Their safety measures are inadequate.
C. Their banking procedures are complicated.
D. They don’t have enough service windows.
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