问答题

What is important when aiming to improve customer service
Staff Training
Customer Satisfaction Surveys

【参考答案】

.

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单项选择题

A．automated
B．automatic
C．computerized
D．programmed

问答题

Part one You are going to spend holidays in Hawaii in June. Suddenly you received a letter from an important customer, Mr. Elton Deland, who will arrive on 25th June and discuss the claim. You have to delay the trip till July. ·Write a message of 40-50 words to Ms. Anne Folster, your secretary: ·Explain why you postpone your trip. ·Mention the date when Mr. Elton Deland will arrive. ·Ask her to arrange your meeting. ·Write on your answer sheet.

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