单项选择题

Conversation Two What will the operator do next

A．Make an official complaint.
B．Improve the menu of options.
C．Make a note of the man’s complaint.
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What kind of organization is the Chartered Institute of Personnel and Development
单项选择题
What dose Richard Metcalf say about e-mail in Paragraph Two
A．It is not an appropriate channel for sending important information
B．It increases the amount of paperwork done in offices.
C．It is not popular with many secretaries.
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