填空题

Violetstraat 124 B-12987 Niveiles Belgium
19 June 2006
Anglo Air
Customer Relations
156 Park Lane
London W5 3sw, UK
Dear Sir/Madam,
Flight AA678, 14 June
I am writing to complain about the quality of your service and the damage that has been done to my luggage. I have recently returned home after taking your flight from London.
Despite the fact that the flight was delayed for over five hours, no explanation was given by your representative and we were not offered any refreshments(点心) at all. I believe that other airlines normally do this.
On arriving in Brussels, I found that I had missed the last train and was forced to stay in a hotel. My suitcase did not arrive until four days later and has been so badly damaged that it is beyond repair. The cost of the hotel accommodation and replacing my bag come to approx. 150 pounds.
I would therefore like to ask for compensation for these items.
I look forward to hearing from you.
Yours faithfully,
Ms. K. Vandewalle
A Complaint Letter
This letter is written to Anglo Air (46) in London.
The writer complains about the service on (47) she took on June 14’h.
Complaints:
1. The flight was delayed for (48) .
2. The passengers were not offered (49) at all.
3. The writer’s suitcase has been so badly damaged that it is (50) .