单项选择题

Hartford Office Supply
Order Sum mary #35o-G0-3o9oo
Customer name: Edgar West
Summary date: Jan. 17
Shipping date: Jan. 23
Estimated delivery date: Jan. 27\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n

Qty.	Product	Gross ($)
2	StellaPen writing pen, color red (box of 20)	5.60
3	custom engraved #2 pencil (customer-supplied design) (box of 5)	23.10
10	custom letterhead stationery (customer-supplied design) (too sheets)	45.85
3	Diverge x 3 cm staples (box of 500)	6.15
1	Diverge x 50 cm paper cutter, extra wide	30.00

Hartford Office Supply customer policies:
* All orders are shipped via certified express mail, at customer’s expense.
* Returns are accepted on all non-customized products within 30 days of customer’s receipt. To request a refund or exchange, a customer must complete the return form found on the back of this page and mail the product(s) in question, at his/her expense, to the following address:
Hartford Office Supply
Customer Returns Dept.
2305 Warehouse Rd.
Toronto, ON Canada
Any questions, concerns, or complaints should be directed to the Hartford Customer Service Dept. at (416) 555-12oo.
Hartford Office Supply
Product Return Form
Description of product(s) being returned: Divergex paper cutter, modet #DX-15
Type of return requested: x exchange ______ refund
Reason for return: The product appears to have suffered some damage during shipping. The cutter arm has been bent just above where it attaches to the cutting platform, so it is impossible to bring the arm down straight onto the platform. Also, there are several deep scratches on the surface of the platform, and some of the paint on the arm has been chipped off.
Further comments: I’m unable to reuse the original packaging material, as the box has also been severely damaged. Instead, I’ve found another box of roughly the same dimensions. I hope this is okay.
How may we reach you with any potential questions By phone is the easiest: 555-3201
Please include this form along with the product(s) being returned, package them in the original product container, and affix a computer-printed address label with the address listed on the opposite side of this page.
Which policy is Mr. West NOT going to follow