填空题

Proper Preparation Prevents Poor Performance
down. Accordingly, when time your speech beforehand, standing up and delivering it.

【参考答案】

WHEN
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问答题
The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal. Discuss, and decide together： ·The impoffance and necessity for setting up a customer hotline. ·Comparison of its cost and its impact on customer loyalty.
单项选择题
Promotions are stressful because
A．most companies have a single corporate ladder.
B．others cannot choose the correct career path for you.
C．most people get promoted into positions they are not good at.
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