A．To put it simply, contact relies on people, and successful contact relies on people with information at their fingertips.
B．In spite of this, it would be extremely valuable if all members of staff could call up information on any of the company’s clients whenever they needed it.
C．Software can deliver critical information to selected users on a need-to-know basis.
D．For most businesses, the telephone is still the most commonly used channel of customer contact.
E．Basically, it enables any member of staff to type in a name and within seconds have on the screen in front of them all they need to know about that particular customer.
F．Once a member of staff has this recently processed information, he or she will be able to provide a faster and more efficient service.