问答题

A: WHAT IS IMPORTANT WHEN...
Selecting staff for overseas training:
·Work experience
·Command of the language of the target country
B: WHAT IS IMPORTANT WHEN ...
Conducting a market analysis:
·Targeted customers/clients
·Comparison with major competitors
C:WHAT IS IMPORTANT WHEN ...
Aiming to improve customer service:
·Finding out customer needs
·Dealing with complaints efficiently