阅读下面这篇短文，短文后列出7个句子，请根据短文的内容对每个句子做出判断。 Complaining is useful Complaining
about faulty goods or bad service is never easy. Most people dislike making a
fuss. But if something you have bought is faulty or does not do what was claimed
for it, you are not asking for a favour to get it put right. It is the
shopkeeper’s responsibility to take the complaint seriously and to replace or
repair a faulty article or put right poor service, because he is the person with
whom you have entered into an agreement. The manufacturer may have a part to
play but that comes later. Complaints should be made to a
responsible person. Get back to the shop where you bought the goods, taking with
you any receipt you may have. Ask to see the buyer in a large store. In a small
store the assistant may also be the owner so you can complain directly. In a
chain store ask to see the manager. If you telephone, ask the name the person
who handles your enquiry, otherwise you many never find out who dealt with the
complaint later. Even the bravest person finds it difficult to
stand up in a group of people to complain, so if you do not want to do it in
person, write a letter. Stick to the facts and keep a copy of what you write. At
this stage you should give any receipt numbers, but you should not need to give
receipts or other papers to prove you bought the article. If you are not
satisfied with the answer you get, or if you do not get a reply, write to the
managing director of the firm, shop, or organization. Be sure to keep copies of
your own letters and any you receive. If your complaint is a
just one, the shopkeeper may offer to replace or repair the faulty article. You
may find this an attractive solution. In certain cases you may have the right to
refuse the goods and ask for your money back, but this is only when you have
hardly used the goods and have acted at once. Even when you cannot refuse the
goods you may be able to get some money back as well. And if you
have suffered some special loss, if for example a new washing machine tears your
clothes, you might receive money to replace them. If the shopkeeper offers you a
credit note to be used to buy goods in the same shops but you would rather have
money, say so. If you accept a credit note remember that later you will not be
able to ask for your money. If the shopkeeper refuses to give you money, ask for
advice from your Citizens’ Advice Bureau before you accept a credit note. In
some cases the shopkeeper does not have to give you your money back—if, for
example, he changes an article simply because you don’t like it or it does not
fit. He does not have to take back the goods in these circumstances. The shopper many make a complaint because he dislikes causing a fuss.