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April Ast
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On 5th October I bought one of your expensive Apollo fountain pens from Julian’s (朱利安公司), a big department store of this town. Unfortunately, I have been unable to use the pen because it leaks (漏墨水). I am very disappointed with my purchase. On the advice of Julian’s manager I am returning the pen to you. Please arrange for the pen to be fixed or replace it with a new one and send it to me as soon as possible.
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Who seem to give help to the users of the software
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