Smiling is the universal sign for goodwill, and it reduces social tension. I went to a job interview when I was about 18, and I was so nervous that I could (51) keep myself from (52) . After five minutes, the (53) said the manager would meet me. I moved slowly (54) the manager’s office door and opened it (55) . There, standing behind his desk with his hand outstretched in greeting, was a man (56) about 50, and he was grinning(露齿而笑)from ear to ear. "Come in and have a seat, David," he said. He shook my hand and told me that he was happy I had come. It wasn’t long before my anxiety inched away in the glow of his bright smile and warm (57) . When I left that meeting with my new job, I couldn’t remember why I had been so afraid (58) . A warm smile made all the (59) . In some cultures, eye contact is a sign of aggression especially (60) it is made between inferiors(下级) and superiors(上级), but in most western countries it is a (61) of honesty and goodwill. Eye contact simply means to look at someone directly into their eyes. (62) staring long into someone else’s eyes can be (63) as something inappropriate if that person is not a loved one, making proper eye contact (64) the greeting ritual is absolutely necessary. In western countries, a person who cannot or will not make eye contact is perceived (理解) (65) dishonest. Remember, during the greeting ritual, you must make eye contact.