单项选择题

A．ask for the caller’s name.
B．play the hold music.
C．ask the caller to wait.
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单项选择题
A．know who to pass the caller on to.B．can’t answer the caller’s questions.C．have to take a messag
A．know who to pass the caller on to.
B．can’t answer the caller’s questions.
C．have to take a messag
单项选择题
A．six out of ten.B．seven point five out of ten.C．eight out of ten.
A．six out of ten.
B．seven point five out of ten.
C．eight out of ten.
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