问答题

● Read the letter below.
Dear Sir or Madam
Our Order Number 8044P
On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer’s ink from you. When we received this order, we found that the bottle was broken, and that the ink from the bottle had damaged all six packs of paper.
We should be grateful if you would replace these items, or arrange to credit us with their value. Yours faithfully
Miguel Gomez, Office Manager
● Write a reply to your customer
● thanking him for his letter
● apologising
● saying what you are going to do about his complaint
● promising better service in future.
● Write 60--80 words.
● De net include postal address.