填空题

Conversational Skills People who usually make us feel comfortable in conversations are good talkers. And they have some- thing in common, i. e. skills to put people at ease. 1. Skill to ask questions 1) be aware of the human nature: readiness to be able to spot signals for further talk answer others’ questions regardless of (1)______. (1)______ 2) start a conversation with some personal but unharmful questions e. g .questions about one’s(2)______ job (2)______ questions about one’s activities in the (3)______. (3)______ 2. Skill to (4)______for answers 1 ) don’t shift from subject to subject (4)______ —sticking to the same subject: signs of (5)______in conversation (5)______ 2) listen to (6)______of voice (6)______ —If people sound unenthusiastic, then change subject. 3) use eyes and ears —steady your gaze while listening 3. Skill to laugh Effects of laughter: —ease people’s (7)______ (7)______ —help start (8) ______ (8)______ 4. Skill to part 1) importance: open up possibilities for future friendship or contact 2) ways: —men: a smile, a (9)______ (9)______ —women: same as (10)______ (10)______ —how to express pleasure in meeting someone