Task 5 Conversation: The following are
two business letters. After reading them, you should give brief answers to the 5
questions (No. 56 through No. 60) that follow. The answers should be no more
than 3 words. They should be written after the corresponding numbers on
the Answer Sheet.
Letter One
Dear Sirs, On 5th
October I bought one of your expensive "Apollo" fountain pens from Julian’s, a
big department store of this town. Unfortunately I have been unable to use the
pen because it leaks and fails to write without making blots. I am very
disappointed with my purchase. On the advice of Julian’s manager
I am returning the pen to you and enclose it with this letter for correction of
the fault. Please arrange for the pen to be fixed or replace it
with a new one and send it to me as soon as possible.
Letter Two
Dear Sirs, Thank you for
your letter of 9th October enlosing the defective "Apollo" fountain pen,
received today. We very much regret that the pen you bought has given you
trouble. Normally each of our pens is individually examined
before being passed into store and it is hard to understand why this one escaped
examination. We have passed your pen to our quality control department for
inspection and report. Meanwhile, we are arranging to replace your pen with a
new one. We extend our apologies for the inconvenience this
matter has caused you, but are confident that the replacement pen you will be
receiving will prove satisfactory. Why was he unable to use the pen
Because it ______and makes blots.