Questions 11 to 18 are based on the conversation you have just heard.

A．By writing a personal check.
B．By changing them to their personal account.
C．By paying in cash.
D．By using a store credit card.

A．She has live a lonely life for many years.
B．She has got three children.
C．She does not get on well with her daughter-in-law.
D．She often goes out with her lady friends.