PART TWO
Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words.

Question 3 · You work for an employment agency. The following is part of a letter you have received from a customer: The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff. · Write a letter to the customer: · apologizing for having sent the unsatisfactory temporary worker. · giving reasons for what happened. · explaining why what happened was exceptional. · offering some sort of compensation to the customer. 点击查看答案&解析

Question 2 · The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Head of Department has asked you to produce the report about your department for the Managing Director. · Write the report for the Managing Director, explaining: · what aspects of your department function most effectively. · which aspect is most in need of improvement. · how this improvement could be achieved. 点击查看答案&解析