单项选择题

Identifying which quality standards are relevant to the project and determining how to satisfy them should be addressed during ______ .

A) the conceptual phase
B) the planning process
C) project implementation
D) risk identification

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单项选择题

The primary purpose of benchmarking is to ______ .

A) perform marketing research to forecast how well a particular product will sell
B) measure products, services, and processes against those of other organizations
C) understand and collect data on customer requirements to focus attention on meeting customer needs
D) determine performance targets

单项选择题

Since your quality process was not up to the four sigma requirements desired by your customer, some of your products were rejected, and there is a potential that you would not get repeat business from the same customer. From a quality perspective. the costs associated with your products being rejected can also be categorized as ______ .

A) cost of conformance
B) customer retention costs
C) failure costs
D) performance cost

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