多项选择题

Which three service components are in the operate phase？（）

A.System Monitoring
B.Operations Implementation
C.Incident and Problem Management
D.Change Management
E.Operations Plan
F.Project Close Out

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单项选择题

Conductingaprojectkick-offintheplanphaseprovideswhichofthefollowingcustomerbenefits？Selectexactly1answer（s）fromthefollowing：（）。

A.ensure that it receives detailed network diagrams
B.reduce the risk of downtime due to facilities-related problems
C.ensure end-user support immediately after the launch of a new system
D.confirm project roles and responsibilities， as well as milestone dates

单项选择题

Inthedesignphase，whichservicecomponentprovidesthecustomerwithacomprehensivedesign？Selectexactly1answer（s）fromthefollowing：（）。

A.Implementation Plan
B.Detailed Design Development
C.Project Kick-off
D.Staging Plan
E.High-Level Design