《旅游投诉暂行规定》规定，被投诉者应在接到通知后做出“书面答复”，“书面答复”应载明的事项包括（）．

Write a note of about 50 - 60 words based on the following situation: Your friend, Mary, asked you to borrow a book from the library on American foreign policy. You have tried but failed to find it. Write her a note, making an apology to her and promising her to borrow one from your classmates. Marks will be awarded for content, organization, language and appropriateness. 点击查看答案

Write a note of about 50-60 words based on the following situation: You are a tenant and have rented an apartment from Mr. Smith, but you have unintentionally damaged the chest in the bedroom. Write a note to your landlord to make an apology. Marks will be awarded for content, organization, language and appropriateness. 点击查看答案