单项选择题
An organization chart is used ()
A. to show exact figures
B. to show lines of authority
C. to illustrate a procedure
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单项选择题
Customer service is the performance of activities to ( )
A.expand
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单项选择题
How does a process description function?
A.B.
C.
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单项选择题
In describing a process , begin each step with a verb.( )
A.(
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单项选择题
Use direct order in presentation when you expect the audience to be ( )
A.skeptical
B.unreceptive
C.receptive
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单项选择题
Use a specific resume if ( )
A. you have one particular job in mind
B. you don't know which market you're entering
C. you are applying for a variety of jobs
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单项选择题
In telephone communication , you should ( )
A. get to the point without any greeting or introduction
B. keep your company' s address in confidentiality
C. make sure you have the information you need
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单项选择题
Graphic aids provide a(n) ( ) representation of words.visualB. verbalC. audio
A.
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单项选择题
As soon as we receive the signed form. , we will
A.
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单项选择题
Xiaoyan has a reservation ( )a single room.toB. forC. at
A.
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单项选择题
Rose is in the garden. She ( ) her afternoon tea with her boyfriend.is havingB. hasC. have
A.
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