单项选择题

In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources
B.Skill Groups
C.competence levels
D.Resource Groups

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多项选择题

WhichthreeIPCCXconfigurationstepsareonlyavailableintheIPCCExpressEnhancedorPremiumedition?（）

A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing

单项选择题

WhatisthemaximumnumberofCSQsthatacallshouldbequeuedforwhenconfiguringIPCCExpress?（）

A.15
B.20
C.25
D.30
E.40
F.50