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货运代理人向客户提供货运服务时，客户在( )情况下比较满意。
D．客户预期价值小于客户感受价值

A.形象价值大于产品价值
B．客户总价值小于客户总成本
C．客户预期价值大于客户感受价值

【参考答案】

D
解析：客户需求的满意程度取决于客户总价值(产品价值、服务价值、人员价值、形象价值)与客户总成本(资金成本、时......

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What does the speaker tell us about today’s Americans?（）

A．They like mass produced things.
B．They design things themselves and sell them.
C．They make clothes and tools for themselves.
D．They use crafts to decorate their homes.
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