单项选择题

听力原文:M: What do you do every day?
W: Pretty much the usual, arranging the files, typing the letters and documents, meeting clients and the like.
Q: What job does the woman do?
(14)
A.She is a typist.
B.She is an assistant manager.
C.She is a receptionist.
D.She is a secretary.

A.
Q:
B.She
C.
B.She
D.
C.She
E.
D.She
F.
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Complaining about faulty goods or bad service are never easy. 【M1】______Most people dislike making a fuss. But if something you havebought is faulty or does not do that was claimed for it, you are 【M2】 ______not asking a favor to get it put right. It is the shopkeeper's responsibility to take the complaint seriously and to replace orrepair a faulty article or put right poor service, because he is the person with whom you entered into an agreement. 【M3】 ______ Complaints should be made to a responsible person. Go backto the shop where you bought the goods, taking with you any billyou may have. In a small store the assistant may also be the 【M4】 ______owner since you can complain directly. In a chain store, ask to 【M5】 ______see the manager. If you telephone, ask the name of the personwho handles your inquiry, otherwise you may never find out whodeals with the complaint late. 【M6】 ______ Even the bravest person finds difficult to stand up in a group 【M7】 ______of people to complain, so if you do not want to do it by person,write a letter. Stick to the facts and keep a copy of what you 【M8】 ______write. At this stage you should give any receipt numbers but youshould not need giving receipts or other papers to prove you 【M9】 ______bought the article. If you are not satisfied with the answer youget, or if you do not get a reply, write to the managing directorof the firm, shop, or organization. Being sure to keep copies of 【M10】 ______your own letters and any you receive.【M1】