填空题

案例分析题

W1:Continental Express.Good afternoon.
W2:Good afternoon.John Hill,please.
W1:Who’s calling please?
W2:Elaine Morrison.
W1:I’ll connect you.
W2:Thank you.
M:John Hill.
W2:Hello,John.How are you?
M:Elaine!Good to hear from you.How are things?
W2:Fine,thanks.And how are you?
M:Oh,fine.
W2:Good.Now I know you’re going to be thrilled.I finally have my vacation plans pinned down,and I would like to make some reservations.
M:Well,Elaine,I’ll be glad to help you.What have you decided?
W2:I’m going to Boston and Hyannas.
M:Sounds good.When are you travelling?
W2:Er...starting Monday,July 26.About midday--late morning or early afternoon.
M:Let me just check.Hang on for a moment,please.You still there,Elaine?I can get you a noon flight from Kennedy to Boston.How does that sound?
W2:That’s just fine.
M:OK.Now where are you planning to stay?
W2:Moving right along here,John--Ritz Carlton Hotel,Boston.Would you make reservations for Monday July 26and Tuesday July 27.Two nights,single with bath,please.
M:July 26and 27,single with bath.Yes,I’ve noted that.
W2:Yes,fine.Now,Wednesday,July 28...an a.m.flight Boston to Hyannas.Can you do that for me?
M:Just have a look.Hey,Elaine,I’ve got just what you want.Departure from Boston at 10:45.How’s that?
W2:Fine!Terrific.Can I pick up the tickets this evening?
M:Of course.And I hope there’ll be time for us to have a drink together.
W2:That’d be great.See you later,John.Thanks.
?Look at the notes below.
?Some information is missing.
?You will hear a conversation about making travel arrangements.
?For each question (9-15),fill in the missing information in the number space using a word,numbers or letters.
?After you have listened once,replay the recording.
TRAVEL ARRANGEMENTS
Company name:Continental (9)______
Mr Morrison wants to speak to (10)______Hill.
Mr Morrison plans to go to (11)______and Hyannas.
Mr Morrison will have a (12)______flight from Kennedy.
Reservations for (13)______,single with bath.
Departure at (14)______
Pick up the (15)______the evening

(9)()

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Social psychologists arc used to hearing that their experiments are a waste of time because they just prove the obvious, and tell us what we always knew. But there is a very simple and effective riposte to this accusation. The trouble with folk-wisdom (what we always knew) is that it tends to come in pairs of statements, both of which are obviously' true, but which—unfortunately—are mutually exclusive. For example, birds of a feather flock together, but what about the attraction of opposites? Experiments may not be as much fun as intuitions, but they sometimes tell us which proverbs are actually true, or (moor often) in what circumstances which apply. There is one other preconception to be removed before tackling the question of whom we like and love, whom we find attractive and make friends with: 'Why bother to study an area in which we are all expert practitioners?' Well, ff you believe that, have a word with a marriage guidance counselor, a psychiatrist, or someone involved in industrial relations. Research on friendship has established a number of facts, some interesting, some even useful. Did you know that the average student has 5-6 friends, or that a friend who was previously an enemy is liked more than the one who has always been on the right side? Would you believe that physically attractive individuals are preferred as friends to those less comely, and is it fair that physically attractive defendants are less likely to be found guilty in court? Unfortunately, such tidbits don't tell us much more than the nature or the purpose of friendship. In fact, studies of friendship seem to implicate more complex factors. For example, one function friendship seems to fulfill is that it supports the image we have of ourselves, and confirms the value of the attitudes we hold. Several studies have shown that we judge them to be more like us than they (objectively) are. This suggests that we ought to choose friends who are similar to us ('birds of a feather') rather than those who would be complementary ('opposites attract'), a prediction which is supported by empirical evidence, at least so far as attitudes and beliefs are concerned. In one experiment, some developing friendships were monitored amongst first-year students living in the same hostel. It was found that similarity of attitudes (towards politics, religion, and ethics, pastimes and aesthetics) was a good predictor of what friendships would be established by the end of four months, though it had less to do with initial alliances. The difficulty of linking friendship with similarity of personality probably reflects the complexity of our personalities. This of course can explain why we may have two close friends who have little in common and indeed dislike each other. By and large, though, it looks as though we would do well to choose friends ( and spouses) who resemble us. If this were not so, computer dating agencies would have gone out of business years ago.The main purpose of the article seems______.A.to defend the experiments of social psychologistsB.to explain why folk-wisdom tends to come in pairs of contradictory statementsC.to discuss the many facets of friendshipD.to show the complexity of behavioral science
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