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SECTION B NOTE-WRITING (10 MIN)
Write on ANSWER SHEET TWO a note of about 50～60 words bused on the following situation:
You are to hold a party in next Friday for your birthday. Write a note to your friend Amy, inviting her to attend your party.
Marks will be awarded for content, organization, grammar and appropriateness.

A.
B.

【参考答案】

April 2 Dear Amy I'm very glad to tell you that next Friday ......

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&8226;Read the article below about web serf-service.&8226;Choose the best sentence from the opposite page to fill each of the gaps.&8226;For each gap 8-12, mark one letter (A-G) on your Answer Sheet.&8226;Do not use any letter more than once.Web self-serviceMany of today's e-business systems revolve around the concept of self-service applications. Serf-service is a web-based experience that's rich and concise enough to bring the user through to the logical end of a process or transaction without direct human assistance. In addition, self-service systems comprise voice-based customer response systems. These systems are increasingly integrated and complementary to web-based experiences.Because the Internet is a multimedia environment, we have the opportunity to change the way companies and customers interact. By building systems that allow us to identify the transaction, the data, the people, the service and the results, it's easy to see how self-determination is possible with a computer. For example, we can provide the ATM, the research, the bank teller, the investment portfolio, and the impact on our retirement plan all in one environment. (8) We can service ourselves, gaining advice and recommendations based on how to make, then execute, a decision.To fully understand the importance of serf-service, let's first re-establish some principles that have recently fallen out of favor. The meltdown of many dot-coins has caused some brick-and-mortar firms to reinforce their positions regarding people-intensive systems, rather than investing in serf-service. (9) Forget that notion.In reality, self-service is a strategy and technology that's not going away. It's going to become very large, and new and renewed companies will embrace it in a big way. The goal is to carefully select where to use self-service applications and techniques. (10) Instead, many bland and ineffective experiences involving human interaction can be simplified and dramatically improved by the use of a self-service application.To figure out where self-service can be best applied, look at the partnerships your organization has, whether they're with employees, customers, or suppliers. For example, serf-service can help you improve the way employees gather and re-use information, or enable mom sophisticated distribution channels.Self-service has already been used in many ways for distribution and support applications. It improves the quality of service for applications that are repeatable and have defined procedures. And it also allows the volume of service to scale without adding large numbers of incremental staff. Those two goals alone should place serf-service high on your organization's list of priorities. (11) But some companies have reversed that trend by realizing there's no way for them to scale or provide necessary service to partners and customers without self-service at the core of the strategy.If a company seeks out self-service application opportunities early in any organizational improvement program, they will create value, codify knowledge, and improve customer service in a single stroke. (12) .

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First Planet from the SunMercury, the planet nearest the sun, is difficult to observe from the Earth because it rises and sets within two hours of the sun. ______【46】Planetary scientists can estimates the age of a planet's surface by the number of impact craters on it. In general, the older the surface, the more craters it has. ______【47】. Between these regions are areas of gently rolling plains that may have been smoothed by volcanic lava flows or by accumulated deposits of fine material ejected during impacts. These plains are also old enough to have accumulated a large number of impact craters. Elsewhere on the planet are smooth, flat plains that are probably younger and volcanic in origin. ______【48】. Sometime between the formation of the intercrater plains and the formation of the smooth plains, the whole planet may have shrunk as it cooled, causing the crust to buckle and form. the long, steep cliffs called scarps.The largest impact basin on Mercury has a diameter of about 800 miles (1, 300 kilometers) and is surrounded by mountains that rise to heights of about 1. 2 miles (2 kilometers). ______【49】.On the opposite side of the planet is an area of hilly, linear terrain that probably resulted from seismic waves caused by the same impact.Like other airless, solid bodies in the solar system, the entire surface of Mercury is covered with a layer of rubble called regolith, which is composed of material, ranging from dust to boulders, that was scattered when impact craters were formed. This debris was in turn broken up and redistributed by subsequent impacts.Mercury is very dense and has a magnetic field that is about 1 percent as strong as earth's. This suggests the existence of a planetary core composed of iron and nickel and constituting about 40 percent of the planet's volume. ______【50】. Radar images taken of Mercury in 1991 show what are considered to be large ice patches at the planet's North Pole.

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