单项选择题

What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports

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热门试题

单项选择题

Inadditiontowritinginformationtoatracefile,theCiscoCRSSystemsendsstandardeventloggingmessagestoasyslogserverthroughwhichservice?（）

A.SNMP Trap
B.Alarm
C.CDP
D.Win32

多项选择题

CiscoWorksIPTelephonyEnvironmentMonitor(ITEM)provideswhattwoserviceabilitycapabilities?（）

A.Tool to collect syslog messages from multiple sources
B.User Tracking to track IP telephones
C.Diagnostic trace tools to analyze connectivity
D.Monitoring of Cisco voice elements
E.Problem alerts for operations personnel