听力原文:W: Look, I don't want to be a nuisance, but I'm afraid I'm not happy with my room. M: I'm sorry about that, madam. What's the matter? W: Well, frankly, the state of decoration is appalling ... M: Ah, yes, madam. That room is due to be redecorated next week. W: Also, the window won't open ... M: Won't it, madam? I'll get George to come and look at it. W: ... and I can't get any hot water in the shower. M: Ah, perhaps you didn't run the water long enough, madam. W: I ran it for four or five minutes. That should be long enough. M: George ... George ... Hart, will you go up to room 43 ... and check the shower and see if you can open the window ... W: Look, I'm sorry but I'd like another room. M: Shall we see if we can sort out these little difficulties first, madam? W: As far as room 43 is concerned, I don't mind what you do, but I want a clean room, in reasonable decorative order, with windows that open and a shower that works. M: Let me see ... I can let you have a double room, madam. W: I don't want a double room. I want a single room. M: I'm sorry, madam, but I'm afraid 43 is the only single room available at the moment. However, I could have a word with the manager when he comes in. W: I think you'd better. (20) A.The decoration is terrible. B.The window won't open. C.The room isn't clean. D.There is no hot water for the shower.
A. M: B... M: C. W: D... M: E. W: F... G. M: H. W: I. M: J... K... L... M... W: N. M: O. M: P... Q. W: R. M: S. W: T. (20) A.The U. B.The V. C.The W. D.There X.